All Systems Operational

About This Site

Welcome to Trustpower's home for information on current phone and internet outages and information on scheduled maintenance.

Email Operational
Fibre Operational
Broadband Operational
Voice Operational
Trustpower Website Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 31, 2017

No incidents reported today.

Mar 30, 2017
Completed - The scheduled maintenance has been completed.
Mar 30, 06:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 23:00 NZDT
Scheduled - Due to Network Maintenance being completed overnight on the Chorus Network, Fibre customers customers in Oamaru and Timaru, may experience a brief loss of service of up to 20 minutes between 11PM Wednesday 29th March and 6AM on Thursday the 30th of March.
If you are experiencing issues outside of this time, we ask that you please power off your modem for 30 seconds, then wait 2-3 minutes before trying again.
We apologise for any inconvenience this may cause.
Mar 29, 15:05 NZDT
Mar 28, 2017

No incidents reported.

Mar 27, 2017

No incidents reported.

Mar 26, 2017

No incidents reported.

Mar 25, 2017

No incidents reported.

Mar 24, 2017

No incidents reported.

Mar 23, 2017
Completed - The scheduled maintenance has been completed.
Mar 23, 06:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 00:00 NZDT
Scheduled - Due to Network Maintenance being completed overnight, Broadband customers nationwide may experience a brief loss of service of up to 10 minutes between 12:00AM and 6:00AM on Thursday the 23rd of March.

If you are experiencing issues outside of this time, we ask that you please power off your modem for 30 seconds, then wait 2-3 minutes before trying again.

We apologise for any inconvenience this may cause.
Mar 22, 20:08 NZDT
Mar 22, 2017
Resolved - This issue is now resolved and services have been restored.

If you are still experiencing issues we ask that you please power off your modem for 30 seconds, then wait 2-3 minutes before trying again.

If problems persist please contact our Technical Support Team on 0800 87 87 87 or our webchat team at www.trustpower.co.nz
Mar 22, 06:42 NZDT
Investigating - We are currently aware of an outage impacting Phone and Internet Services for Ultra Fast Broadband customers in the Tauranga region.

Customers may be experiencing issues connecting to, or browsing the internet and be unable to make and receive calls

This is currently being worked on with the highest priority.
Mar 22, 06:36 NZDT
Completed - The scheduled maintenance has been completed.
Mar 22, 06:30 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 04:30 NZDT
Scheduled - Due to Network Maintenance being completed overnight, Ultra Fast Broadband customers in Tauranga may experience a loss of service of up to 30 minutes between 4:30AM and 6:30AM on Wednesday the 22nd of March.

If you are experiencing issues outside of this time, we ask that you please power off your modem for 30 seconds, then wait 2-3 minutes before trying again.

We apologise for any inconvenience this may cause
Mar 21, 16:07 NZDT
Mar 21, 2017

No incidents reported.

Mar 20, 2017

No incidents reported.

Mar 19, 2017

No incidents reported.

Mar 18, 2017

No incidents reported.

Mar 17, 2017

No incidents reported.