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Welcome to Trustpower's home for information on current phone and internet outages and information on scheduled maintenance.

Email Operational
Fibre Operational
Broadband Operational
Voice Operational
Trustpower Website Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Nationwide Scheduled Maintenance Aug 22, 23:00 - Aug 23, 06:00 NZST
Due to Chorus Maintenance being completed overnight some Phone and Broadband customers nationwide may experience a brief loss of service for up to 15 minutes between 11pm Tuesday 22nd of August and 6am Wednesday 23rd of August.
If you are experiencing issues outside of this time, we ask that you please power off your modem for 30 seconds, then wait 2-3 minutes before trying again
Posted on Aug 22, 16:40 NZST
Past Incidents
Aug 22, 2017
Copper Broadband Outage
Resolved - This incident has been resolved.
Aug 22, 08:16 NZST
Identified - We are currently aware of an outage impacting customers in the Far North region.

Customers may be experiencing issues connecting to, or browsing the internet due to a fibre cut.

This is currently being worked on with the highest priority.
Aug 21, 12:35 NZST
Nationwide Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Aug 22, 06:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 21, 23:00 NZST
Scheduled - Due to Chorus Maintenance being completed overnight some Phone and Broadband customers nationwide may experience a brief loss of service for up to 15 minutes between 11pm Monday 21st of August and 6am Tuesday 22nd of August.
If you are experiencing issues outside of this time, we ask that you please power off your modem for 30 seconds, then wait 2-3 minutes before trying again
Aug 21, 15:53 NZST
Aug 20, 2017

No incidents reported.

Aug 19, 2017

No incidents reported.

Aug 18, 2017
Nationwide Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Aug 18, 06:01 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 17, 23:00 NZST
Scheduled - Due to Chorus Maintenance being completed overnight some Phone and Broadband customers nationwide may experience a brief loss of service for up to 15 minutes between 11pm Thursday 17th August and 6am Friday 18th August.
If you are experiencing issues outside of this time, we ask that you please power off your modem for 30 seconds, then wait 2-3 minutes before trying again
Aug 17, 16:55 NZST
Aug 17, 2017
GTV - Mobile App API maintenance
Completed - The scheduled maintenance has been completed.
Aug 17, 16:09 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 16, 13:01 NZST
Scheduled - There is going to be maintenance shortly with the GTV API for the mobile app project. This may cause a small GTV service issue.
ICT are monitoring this very closely.
Aug 16, 12:49 NZST
Aug 16, 2017
Scheduled Maintenance - Mount Maunganui
Completed - The scheduled maintenance has been completed.
Aug 16, 01:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 16, 00:01 NZST
Scheduled - Due to Network Maintenance being completed overnight customers in Mount Maunganui and surrounding areas may experience a loss of Internet service for up to 30 minutes between 12.00am and 1am on Wednesday 16th of August.

If you are experiencing issues outside of this time, we ask that you please power off your modem for 30 seconds, then wait 2-3 minutes before trying again.
Aug 15, 16:35 NZST
Aug 15, 2017

No incidents reported.

Aug 14, 2017

No incidents reported.

Aug 13, 2017

No incidents reported.

Aug 12, 2017
Copper Broadband Outage
Resolved - Chorus have identified and repaired the damaged equipment.
Aug 12, 16:22 NZST
Identified - We are currently aware of an outage impacting customers in the Waiuku region.

Customers may be experiencing issues connecting to, or browsing the internet due to a Chorus issue.

This is currently being worked on with the highest priority.
Aug 11, 18:42 NZST
Aug 10, 2017

No incidents reported.

Aug 9, 2017

No incidents reported.

Aug 8, 2017

No incidents reported.

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