All Systems Operational

About This Site

Welcome to Trustpower's home for information on current phone and internet outages and information on scheduled maintenance.

Email   Operational
Fibre   Operational
Broadband   Operational
Voice   Operational
Trustpower Website   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 13, 2017

No incidents reported today.

Dec 12, 2017
Completed - The scheduled maintenance has been completed.
Dec 12, 05:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 12, 04:00 NZDT
Scheduled - Due to Network Maintenance being completed overnight some Fibre customers in the Wellington region may experience a brief loss of Phone and Internet service for up to 5 Minutes on Tuesday 12th Dec between 4am and 5am.

If you are experiencing issues outside of this time, we ask that you please power off your modem for 30 seconds, then wait 2-3 minutes before trying again.

We apologise for any inconvenience this may cause
Dec 11, 15:57 NZDT
Dec 11, 2017

No incidents reported.

Dec 10, 2017

No incidents reported.

Dec 9, 2017

No incidents reported.

Dec 8, 2017
Completed - The scheduled maintenance has been completed.
Dec 8, 03:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 8, 00:00 NZDT
Scheduled - Due to Network Maintenance being completed overnight some Fibre customers in the Tauranga region may experience a brief loss of Phone and Internet service for up to 15 Minutes on Friday 8 Dec between 12am and 3am.

If you are experiencing issues outside of this time, we ask that you please power off your modem for 30 seconds, then wait 2-3 minutes before trying again.

We apologise for any inconvenience this may cause
Dec 7, 16:10 NZDT
Dec 7, 2017
Completed - The scheduled maintenance has been completed.
Dec 7, 03:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 7, 00:00 NZDT
Scheduled - Due to Network Maintenance being completed overnight some Fibre customers in the Tauranga region may experience a brief loss of Phone and Internet service for up to 15 Minutes on Thursday 7 Dec between 12am and 3am.

If you are experiencing issues outside of this time, we ask that you please power off your modem for 30 seconds, then wait 2-3 minutes before trying again.

We apologise for any inconvenience this may cause
Dec 6, 22:08 NZDT
Dec 6, 2017
Resolved - Service has now been restored to all customers who were impacted as part of this outage.

If problems persist please contact our Technical Support Team on 0800 87 87 87 or our webchat team at www.trustpower.co.nz
Dec 6, 16:41 NZDT
Investigating - We are currently aware of an outage impacting Phone and Internet services to Broadband and Ultra Fast Broadband customers nationwide.

Broadband and Ultra Fast Broadband Customers may be experiencing issues connecting to, or browsing the internet.
Ultra Fast Broadband Customers may be unable to make and receive calls.

We are currently investigating this with the highest priority, and we apologise for any inconvenience caused.
Dec 6, 16:30 NZDT
Dec 5, 2017

No incidents reported.

Dec 4, 2017
Resolved - Service has now been restored to all customers who were impacted as part of this outage.

If problems persist please contact our Technical Support Team on 0800 87 87 87 or our webchat team at www.trustpower.co.nz
Dec 4, 08:32 NZDT
Investigating - We are currently aware of an outage impacting some Broadband and Ultra Fast Broadband Customers.

Customers may be experiencing issues connecting to, or browsing the internet. Ultra Fast Broadband Customers may also experience issues making and recieving calls.

We are currently investigating this with the highest priority, and we apologise for any inconvenience caused.
Dec 4, 07:24 NZDT
Dec 3, 2017

No incidents reported.

Dec 2, 2017

No incidents reported.

Dec 1, 2017

No incidents reported.

Nov 30, 2017

No incidents reported.

Nov 29, 2017

No incidents reported.