In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 00:15 NZST
Scheduled - Due to Network Maintenance being completed overnight Copper Broadband customers in Wellington, Rotorua, and Hamilton and Fibre Internet customers in Tauranga may experience a loss of service for up to 30 minutes between Midnight and 4am on Thursday 22nd June

If you are experiencing issues outside of this time, we ask that you please power off your modem for 30 seconds, then wait 2-3 minutes before trying again.

We apologize for any inconvenience this may cause.

About This Site

Welcome to Trustpower's home for information on current phone and internet outages and information on scheduled maintenance.

Email Operational
Fibre Operational
Broadband Operational
Voice Operational
Trustpower Website Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 25, 2017

No incidents reported today.

Jun 24, 2017

No incidents reported.

Jun 23, 2017

No incidents reported.

Jun 21, 2017

No incidents reported.

Jun 20, 2017

No incidents reported.

Jun 19, 2017
Resolved - This issue has now been resolved.

If you are still experiencing issues we ask that you please power off your modem for 30 seconds, then wait 2-3 minutes before trying again.

If problems persist please contact our Technical Support Team on 0800 87 87 87 or our webchat team at www.trustpower.co.nz
Jun 19, 05:49 NZST
Investigating - We are currently aware of an outage impacting Phone and Internet services for Ultra Fast Broadband customers in Te Awamutu and surrounding areas.

This is currently being investigated with the highest priority and updates will be provided as they come to hand.
Jun 18, 22:13 NZST
Jun 17, 2017

No incidents reported.

Jun 16, 2017

No incidents reported.

Jun 15, 2017

No incidents reported.

Jun 14, 2017

No incidents reported.

Jun 13, 2017

No incidents reported.

Jun 12, 2017

No incidents reported.

Jun 11, 2017

No incidents reported.