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Welcome to Trustpower's home for information on current phone and internet outages and information on scheduled maintenance.

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Degraded Performance
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Scheduled Maintenance
Due to network maintenance being performed overnight, all phone and internet customers in the Ashburton region may lose phone and internet service for up to 30 mins between midnight and 1am on Wednesday 26th September.
Apologies for any inconvenience this may cause.
Posted on Sep 25, 15:36 NZST
Due to network maintenance being performed overnight, Ultra Fast Fibre customers in the Greymouth region may lose phone and internet service for up to 30 mins between midnight and 1am on Wednesday 26th September.
Apologies for any inconvenience this may cause.
Posted on Sep 25, 15:29 NZST
Past Incidents
Sep 25, 2018
Resolved - This issue has now been resolved.
If you are still experiencing connection issues please power off your modem for 2-3 minutes and then wait 2-3 minutes for it to connect.
Thank you.
Sep 25, 11:01 NZST
Investigating - We are currently investigating a small number of Ultra Fast Fibre customers nationwide who are experiencing issues connecting to or browsing the internet.
We are looking into this ASAP and appreciate your patience during this time.
Sep 25, 09:18 NZST
Sep 24, 2018

No incidents reported.

Sep 23, 2018

No incidents reported.

Sep 22, 2018

No incidents reported.

Sep 21, 2018

No incidents reported.

Sep 20, 2018

No incidents reported.

Sep 19, 2018
Completed - The scheduled maintenance has been completed.
Sep 19, 08:01 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 23:00 NZST
Scheduled - Due to Urgent Maintenance being completed overnight customers Nationwide may experience a brief loss of service for up to 30 Minutes between Midnight and 2AM Wednesday the 19th of September
If you are experiencing issues outside of this time, we ask that you please power off your modem for 30 seconds, then wait 2-3 minutes before trying again.

We apologise for any inconvenience this may cause.
Sep 18, 19:18 NZST
Sep 17, 2018

No incidents reported.

Sep 16, 2018

No incidents reported.

Sep 15, 2018
Resolved - This incident has been resolved.
Sep 15, 08:38 NZST
Monitoring - This outage has been resolved and we are continuing to monitor.

If you are still experiencing problems please power off your modem for 30 seconds and then wait for 2-3 minutes for it to connect. Thank you
Sep 14, 15:12 NZST
Identified - The issue has occurred again, and we are currently investigating.

Customers may be experiencing issues connecting to, or browsing the internet and be unable to make and receive calls.
Sep 14, 14:19 NZST
Monitoring - This outage has been resolved and we are continuing to monitor.

If you are still experiencing problems please power off your modem for 30 seconds and then wait for 2-3 minutes for it to connect. Thank you
Sep 14, 12:37 NZST
Investigating - We are currently aware of an outage impacting customers in the Whanganui region.

Customers may be experiencing issues connecting to, or browsing the internet and be unable to make and receive calls.

This is currently being worked on with the highest priority.
Sep 14, 12:09 NZST
Sep 14, 2018
Resolved - This outage has been resolved, if you are still experiencing problems please power off your modem for 30 seconds and then wait for 2-3 minutes for it to connect. Thank you
Sep 14, 10:42 NZST
Identified - The cause of the fault has been identified and technicians are being dispatched to site to investigate further. We apologize for any inconvenience this may cause.
Sep 14, 09:24 NZST
Investigating - We are currently aware of an outage impacting customers in the Whanganui region.

Customers may be experiencing issues connecting to, or browsing the internet and be unable to make and receive calls.

This is currently being worked on with the highest priority.
Sep 14, 08:09 NZST
Sep 13, 2018

No incidents reported.

Sep 12, 2018
Completed - The scheduled maintenance has been completed.
Sep 12, 06:40 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 22:40 NZST
Scheduled - Due to Network Maintenance being completed by Chorus overnight, Customers in Tauranga, Western Bay Of Plenty & the Hauraki District may experience a loss of Phone and Internet Services for up to 7 hours between 10PM and 6AM on Wednesday the 12th of September.

We apologise for any inconvenience this may cause.
Sep 11, 22:39 NZST
Completed - The scheduled maintenance has been completed.
Sep 12, 06:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 00:00 NZST
Scheduled - Due to Network Maintenance being completed overnight, customers in New Plymouth, Stratford and Hawera regions may experience a brief loss of service for up to 30 Minutes between Midnight and 6AM on Wednesday the 12th of September.

If you are experiencing issues outside of this time, we ask that you please power off your modem for 30 seconds, then wait 2-3 minutes before trying again.

We apologise for any inconvenience this may cause.
Sep 11, 21:08 NZST
Sep 11, 2018
Completed - The scheduled maintenance has been completed.
Sep 11, 06:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 00:00 NZST
Scheduled - Due to Network Maintenance being completed overnight customers in the South Island may experience a loss of phone services for up to 30 minutes between 12AM and 6AM on Tuesday the 11th of September.

We apologise for any inconvenience this may cause.
Sep 10, 17:31 NZST