Trustpower Status

All Systems Operational

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Welcome to Trustpower's home for information on current phone and internet outages and information on scheduled maintenance.

Email Operational

Fibre Operational

Broadband Operational

Voice Operational

Trustpower Website Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Phone and Internet maintenance - Ashburton and surrounds Sep 26, 00:00-01:00 NZST

Due to network maintenance being performed overnight, all phone and internet customers in the Ashburton region may lose phone and internet service for up to 30 mins between midnight and 1am on Wednesday 26th September.
Apologies for any inconvenience this may cause.
Posted on Sep 25, 15:36 NZST

Ultra Fast Fibre maintenance - Greymouth and surrounds Sep 26, 00:00-01:00 NZST

Due to network maintenance being performed overnight, Ultra Fast Fibre customers in the Greymouth region may lose phone and internet service for up to 30 mins between midnight and 1am on Wednesday 26th September.
Apologies for any inconvenience this may cause.
Posted on Sep 25, 15:29 NZST

Past Incidents

Sep 25, 2018

Fibre Internet - Nationwide

Resolved - This issue has now been resolved.
If you are still experiencing connection issues please power off your modem for 2-3 minutes and then wait 2-3 minutes for it to connect.
Thank you.
Sep 25, 11:01 NZST

Investigating - We are currently investigating a small number of Ultra Fast Fibre customers nationwide who are experiencing issues connecting to or browsing the internet.
We are looking into this ASAP and appreciate your patience during this time.
Sep 25, 09:18 NZST

Sep 24, 2018

No incidents reported.

Sep 23, 2018

No incidents reported.

Sep 22, 2018

No incidents reported.

Sep 21, 2018

No incidents reported.

Sep 20, 2018

No incidents reported.

Sep 19, 2018

Broadband Maintenance

Completed - The scheduled maintenance has been completed.
Sep 19, 08:01 NZST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 23:00 NZST

Scheduled - Due to Urgent Maintenance being completed overnight customers Nationwide may experience a brief loss of service for up to 30 Minutes between Midnight and 2AM Wednesday the 19th of September
If you are experiencing issues outside of this time, we ask that you please power off your modem for 30 seconds, then wait 2-3 minutes before trying again.

We apologise for any inconvenience this may cause.
Sep 18, 19:18 NZST

Sep 17, 2018

No incidents reported.

Sep 16, 2018

No incidents reported.

Sep 15, 2018

Wanganui Ultra Fast Broadband Outage

Resolved - This incident has been resolved.
Sep 15, 08:38 NZST

Monitoring - This outage has been resolved and we are continuing to monitor.

If you are still experiencing problems please power off your modem for 30 seconds and then wait for 2-3 minutes for it to connect. Thank you
Sep 14, 15:12 NZST

Identified - The issue has occurred again, and we are currently investigating.

Customers may be experiencing issues connecting to, or browsing the internet and be unable to make and receive calls.
Sep 14, 14:19 NZST

Investigating - We are currently aware of an outage impacting customers in the Whanganui region.

Customers may be experiencing issues connecting to, or browsing the internet and be unable to make and receive calls.

This is currently being worked on with the highest priority.
Sep 14, 12:09 NZST

Sep 14, 2018

Whanganui Ultra Fast Broadband Outage

Resolved - This outage has been resolved, if you are still experiencing problems please power off your modem for 30 seconds and then wait for 2-3 minutes for it to connect. Thank you
Sep 14, 10:42 NZST

Identified - The cause of the fault has been identified and technicians are being dispatched to site to investigate further. We apologize for any inconvenience this may cause.
Sep 14, 09:24 NZST

Sep 13, 2018

No incidents reported.

Sep 12, 2018

Tauranga, Western Bay Of Plenty & Hauraki District - Planned Maintenance

Completed - The scheduled maintenance has been completed.
Sep 12, 06:40 NZST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 22:40 NZST

Scheduled - Due to Network Maintenance being completed by Chorus overnight, Customers in Tauranga, Western Bay Of Plenty & the Hauraki District may experience a loss of Phone and Internet Services for up to 7 hours between 10PM and 6AM on Wednesday the 12th of September.

We apologise for any inconvenience this may cause.
Sep 11, 22:39 NZST

Ultra Fast Broadband Maintenance - New Plymouth, Stratford and Hawera.

Completed - The scheduled maintenance has been completed.
Sep 12, 06:00 NZST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 00:00 NZST

Scheduled - Due to Network Maintenance being completed overnight, customers in New Plymouth, Stratford and Hawera regions may experience a brief loss of service for up to 30 Minutes between Midnight and 6AM on Wednesday the 12th of September.

If you are experiencing issues outside of this time, we ask that you please power off your modem for 30 seconds, then wait 2-3 minutes before trying again.

We apologise for any inconvenience this may cause.
Sep 11, 21:08 NZST

Sep 11, 2018

Voice Maintenance

Completed - The scheduled maintenance has been completed.
Sep 11, 06:00 NZST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 00:00 NZST

Scheduled - Due to Network Maintenance being completed overnight customers in the South Island may experience a loss of phone services for up to 30 minutes between 12AM and 6AM on Tuesday the 11th of September.

We apologise for any inconvenience this may cause.
Sep 10, 17:31 NZST

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