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Welcome to Trustpower's home for information on current phone and internet outages and information on scheduled maintenance.

Email   Operational
Fibre   Operational
Broadband   Operational
Voice   Operational
Trustpower Website   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Internet Maintenance - Rotorua and Surrounds Jul 18, 00:00-06:00 NZST
Due to Network Maintenance being completed overnight Broadband customers in Rotorua and Surrounds may experience a loss of service for up to 30 minutes between Midnight and 6AM Wednesday the 18th of July.

We apologise for any inconvenience this may cause.
Posted on Jul 17, 14:05 NZST
Past Incidents
Jul 17, 2018
FIBRE Phone - Maintenance - Nelson
Completed - The scheduled maintenance has been completed.
Jul 17, 07:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 23:00 NZST
Scheduled - Due to Network Maintenance being completed overnight customers in the Nelson region may experience a loss of service for up to 4 Hours between Midnight and 6AM Tuesday the 17th of July

We apologise for any inconvenience this may cause.
Jul 16, 16:14 NZST
Jul 15, 2018

No incidents reported.

Jul 14, 2018

No incidents reported.

Jul 13, 2018

No incidents reported.

Jul 12, 2018
Fibre Maintenance - Christchurch
Completed - The scheduled maintenance has been completed.
Jul 12, 06:30 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 00:30 NZST
Scheduled - Due to Network Maintenance being completed overnight Fibre customers in the Christchurch region may experience a brief loss of service for up to 45 minutes between 1AM and 5AM Thursday the 12th of July

If you are experiencing issues outside of this time, we ask that you please power off your modem for 30 seconds, then wait 2-3 minutes before trying again.

We apologise for any inconvenience this may cause.
Jul 11, 17:23 NZST
Jul 11, 2018
Service Maintenance - Franklin
Completed - The scheduled maintenance has been completed.
Jul 11, 06:30 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 21:30 NZST
Scheduled - Due to Network Maintenance being completed overnight customers in the Franklin region may experience a loss of service for up to 8 Hours between 10PM Tuesday the 10th of July and 6AM Wednesday the 11th of July

If you are experiencing issues outside of this time, we ask that you please power off your modem for 30 seconds, then wait 2-3 minutes before trying again.

We apologise for any inconvenience this may cause.
Jul 10, 16:14 NZST
Fibre Maintenance - Christchurch
Completed - The scheduled maintenance has been completed.
Jul 11, 05:31 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 00:30 NZST
Scheduled - Due to Network Maintenance being completed overnight Fibre customers in the Christchurch region may experience a brief loss of service for up to 45 minutes between 1AM and 5AM Wednesday the 11th of July

If you are experiencing issues outside of this time, we ask that you please power off your modem for 30 seconds, then wait 2-3 minutes before trying again.

We apologise for any inconvenience this may cause.
Jul 10, 16:00 NZST
Jul 10, 2018
Scheduled Maintenance- North Island & Blenheim
Completed - The scheduled maintenance has been completed.
Jul 10, 06:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 04:30 NZST
Scheduled - Due to Network Maintenance being completed overnight customers may experience a brief loss of internet service for up to 5 minutes. If you are experiencing issues outside of the outage time, we ask that you please power off your modem for 30 seconds, then wait 2-3 minutes before trying again.
Jul 9, 16:37 NZST
Scheduled Maintenance -Waihi & Whangamata
Completed - The scheduled maintenance has been completed.
Jul 10, 06:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 23:00 NZST
Scheduled - Due to network maintenance being completed over night, customers in Waihi and Whangamata may lose phone and internet service for up to 2 hours. We apologise for any inconvenience this may cause.
Jul 9, 16:32 NZST
Jul 8, 2018

No incidents reported.

Jul 7, 2018

No incidents reported.

Jul 6, 2018

No incidents reported.

Jul 5, 2018

No incidents reported.

Jul 4, 2018

No incidents reported.

Jul 3, 2018

No incidents reported.

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