P1 Degraded call quality with Amazon Connect

Incident Report for Trustpower

Resolved

We have been informed that the issue is resolved, we will continue to monitor call quality.

Posted Apr 14, 2022 - 15:15 NZST

Update

We are continuing to work on a fix for this issue.

Posted Apr 14, 2022 - 15:10 NZST

Update

We're experiencing issues with the AWS service at the Equinix SY3 facility in Sydney

Posted Apr 14, 2022 - 14:21 NZST

Investigating

We are currently aware of an issue impacting Amazon Connect users. We have confirmed this as a fault with an upstream provider. We are working to obtain a resolution eta.

Posted Apr 14, 2022 - 14:05 NZST